Terms and Conditions for the Sale of Goods

St Andrews Heritage Museum & Garden is operated by of St Andrews Preservation Trust Limited. All profits from St Andrews Heritage Museum & Garden shop go towards supporting the Museum.

Registered company address:
St Andrews Preservation Trust,
12 North Street,
St Andrews, KY16 9PW

Registered Charity SC011782 Company number SC020194

Ordering

When you have found a product that you wish to buy, just click on ‘Add to basket’ to add it to your shopping bag. The quantity of products that you have selected will be displayed in the cart at the top right of the screen.

Once you have finished shopping, click ‘checkout’ in the cart icon to complete your purchase. Once you have successfully placed an order you will be sent an email confirming the details of your order. Your order represents an offer by you to purchase goods from us. Please check the confirmation email and notify us immediately of any errors on museum@stapt.org.uk. A follow-up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed. If an item you have requested is temporarily out of stock it will not be included in your order, you will not be charged for it, but we will notify you by email as soon as it becomes available.

Delivery

We are currently only delivering to the UK. For international orders, please contact museum@stapt.org.uk with a note of where you are and what you wish to order. We will get back in touch with you within 5 working days to advise on postage costs.

The charge for post and packing for all orders sent within the UK is based on a combination of parcel weight, dimensions and value (for insurance purposes).

We aim to dispatch all items within 3 working days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched.

Taxes

All purchases (except books, which are VAT exempt) within the UK are currently subject to a VAT charge of 20%. The prices on our site are inclusive of VAT. Overseas customers may find their orders are subject to import duties and taxes, which may be levied once a delivery reaches its destination country. We have no control over additional customs charges. These charges are to be paid by the customer.

Product Information

All prices are quoted in pounds sterling and are inclusive of UK Value Added Tax. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and let you know the reasons for such cancellation.

All sizes, weights and capacities of the goods given on the site are approximate, but we individually weigh each item before putting it on the site to provide a fair and precise shipping cost estimate.

We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us as soon as possible and we will do all we can to remedy the situation.

Secure Shopping

Ensuring the security of your personal data is our highest priority. All payments are processed through our payment processor, Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Privacy

We are committed to preserving your privacy. Any information we collect about you will only be used lawfully in accordance with the Data Protection Act 2018. At no time will the St Andrews Preservation Trust pass information onto third parties, unless you give us prior permission. Our Privacy Policy is available to view here: https://standrewspreservationtrust.com/wp-content/uploads/2019/03/SAPT-Website-Privacy-Notice-2018.pdf

Cancellation

If you wish to cancel an order before the goods have been dispatched please email us at museum@stapt.org.uk as swiftly as possible. If the goods have already been dispatched you will need to follow the instructions in our returns policy.

Limitation of liability

St Andrews Preservation Trust will be responsible for any losses suffered by you if the losses suffered were reasonably foreseeable by either party when the contract for sale was formed. We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed. Nothing in this agreement shall limit St Andrews Preservation Trust’s liability for death or personal injury caused by our negligence or breach of duty.

Governing law

These terms and conditions are governed by Scottish law, you agree to submit to the non-exclusive jurisdiction of the Scottish courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.